Frequently Asked Questions

This app is intended for authorized fire service personnel in Orange County, NY. Access is restricted and not available to the general public.

You cannot create an account yourself.

Access is invite-only and must be granted by an administrator such as:

• County Fire Coordinator
• Your Fire Chief
• A department officer or authorized admin

An administrator must add your phone number to the system before you can log in.

1. Open the app
2. Enter your phone number
3. If authorized, you will receive a 6-digit code by text message
4. Enter the code in the app to complete login

No password is required — login uses one-time passcodes.

• Make sure you entered the correct phone number and 6-digit code
• Check that your phone can receive SMS messages
• Confirm your phone number was added correctly by your department admin
• Wait a minute and try again

If the problem continues, contact support@ocnyfire.app.

Contact your Fire Chief or department administrator and ask them to update your number in the system.